At Vape-Shop-UAE, we are committed to providing a secure, seamless, and satisfying shopping experience. Below, you will find details about our payment methods, refund process, returns policy, and warranty coverage.
Payment Options
We offer multiple secure and flexible payment methods to meet your convenience:
- Online Payments:
Pay with Visa or MasterCard through our secure checkout system. All transactions are encrypted to protect your financial information. - Bank Transfer:
Select bank transfer at checkout to receive our bank details. Ensure the full payment, excluding bank charges, is credited to our account for international transfers. - In-Store Payments:
Visit our physical location for direct cash payments.
Payment Security
Your security is our top priority. All online transactions are safeguarded with advanced encryption to prevent unauthorized access. In case of any suspicious activity, contact your bank immediately for assistance.
Refund Guidelines
We aim to ensure your satisfaction with every purchase. If you encounter an issue, our refund process is straightforward:
- Refund Eligibility:
Products must be returned in their original, unopened condition. Refund requests should be initiated within 7 days of receiving the order. - Non-Refundable Products:
Consumable items such as e-liquids, coils, pods, and disposable vapes are not eligible for refunds due to hygiene reasons. - How to Request a Refund:
Contact us at support@vape-shop-uae.com with your order details and the reason for your refund request. Include photos if applicable. Refunds are processed after product inspection. - Processing Time:
Approved refunds will be issued to your original payment method within 7 business days. Shipping costs and bank fees are non-refundable.
Returns Policy
If you receive a defective product, we’re here to help:
- Conditions for Returns:
Returns are accepted within 7 days of receipt. Products must be in their original packaging. Customers are responsible for return shipping fees. - How to Return an Item:
Contact our support team to arrange the return process. Faulty items may qualify for a replacement or store credit. - Non-Returnable Items:
Opened or used products, as well as consumables like e-liquids and coils, cannot be returned.
Warranty Coverage
We provide a 14-day warranty for devices with manufacturing defects. This warranty covers:
- LED screen malfunctions
- Charging port issues
- Battery problems (e.g., auto-firing, sudden shutdowns)
- Internal chip defects
Warranty Exclusions:
- Damage from improper use, drops, or unauthorized repairs
- Cosmetic issues such as scratches or normal wear-and-tear
- Water damage, fire damage, or juice spillage
- Consumable items such as e-liquids, coils, and disposable devices
How to Claim Warranty:
Contact our support team within 14 days of delivery to report the issue. Please note that customers are responsible for shipping costs associated with warranty claims.
Need Assistance?
Our team is here to support you. For any questions or concerns, feel free to contact us:
📧 Email: support@vape-shop-uae.com